Frequently Asked Questions (FAQs)

Welcome to PCF Pet Supplies! Below are some of the most commonly asked questions to help you quickly find the information you need.
What does "PCF" stand for?

PCF stands for Paws, Claws, and Fins — celebrating all the pets we love!

What types of products do you offer?

We offer a wide variety of pet products, including:

  • Food and treats
  • Toys and enrichment
  • Grooming and hygiene items
  • Health and wellness products
  • Beds, carriers, and accessories for dogs, cats, birds, fish, and small animals
Do you sell live animals?

No, we specialize only in pet products. We do not sell live animals.

How can I track my order?

After your order ships, you’ll receive an email with a tracking number. You can also track your order on our website's Order Tracking page.

How long does shipping take?

Shipping usually takes:

Standard Shipping: 5–10 business days

What is your return policy?

We offer a 30-Day Return Policy. Items must be unused and in their original packaging.
For full details, visit our Return & Refund Policy page.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $150 within the continental United States.

Are your products eco-friendly or sustainably sourced?

Many of our products are made with eco-friendly, natural, or responsibly sourced materials. Look for the “Eco-Friendly” badge on product listings.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible.
Please note, once processing begins, changes are not guaranteed.

My pet has special dietary needs. Can you help?

Yes! We offer specialty food options like grain-free, limited ingredient, and other tailored diets.
Feel free to contact us for personalized recommendations.

How do I contact PCF Pet Supplies?

You can email us at info@pcfpetsupplies.com — we'll reply ASAP!

Thanks for being a part of our pet-loving family — your furry friend’s happiness is our top priority!

Still Have Questions? Let's Paw it Out!

If your question wasn’t answered above, don’t worry — we’re just a wag or a purr away! Our friendly support team is always happy to help with anything from product details to order updates and everything in between.

Reach out to us anytime via email/contact form/live chat — we’re here to make your experience as smooth as a freshly groomed pup.