Terms of Use

By using our website or mobile app (the “Site”), you agree to these terms and conditions. Certain products and services may have additional terms (like our Treats loyalty program or Auto Ship subscription). If those terms differ from these Terms of Use, the specific terms will apply.

These Terms of Use, along with any other product or service terms, form your Service Agreement (“Agreement”) with PCF Pet Supplies. This Agreement sets the rules for using our Site and buying products or services offered here.

By accessing or using the Site, you represent that you:

  • Are legally able to enter this Agreement.
  • Can comply with all the terms and conditions set forth here.
  • Are at least 18 years old.

Please note: These terms include a mandatory arbitration agreement that affects your rights. You and PCF Pet Supplies agree to resolve any disputes through binding individual arbitration. This means you and PCF Pet Supplies give up the right to participate in a class-action lawsuit or class-wide arbitration and the right to a jury trial. Arbitration allows for less discovery and appellate review than court. Please read these terms carefully.

Electronic Communications

When you use our Site, or send e-mails, and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you consent to receive reply communications from us electronically in the same format and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


To use some features of our Site, like buying products, you’ll need to create a PCF Pet Supplies account (“Account”). When you register, you’ll provide some information about yourself. Here’s what you’re agreeing to:

  • The information you give us is truthful and accurate.
  • You’ll keep your information up-to-date.
  • Your use of the Site follows all applicable laws and these terms.

You’re responsible for keeping your account login information confidential.

This means you’re fully responsible for everything happening with your account, including purchases, activity on the Site, and any messages sent from your account to PCF Pet Supplies. If you think someone might be using your account without permission, let us know immediately. We’ll take steps to secure your account and prevent future unauthorized activity.

Permissible Uses of Site

Limited Use of the Site:

This agreement gives you permission to use our website (the “Site”) for personal purposes only. You can’t:

  • Use the Site to buy products and resell them for profit.
  • Copy, sell, rent, or modify the Site or its content without our written permission.
  • Use the Site to create a similar website or app.
  • Download or collect Site content for someone else’s business.
  • Copy or distribute any part of the Site without our written permission.
  • Use the Site in a way that violates any laws or harms PCF Pet Supplies.

We reserve the right to change, suspend, or shut down the Site at any time, with or without notice. We won’t be liable to you or anyone else for doing this.