Thank you for shopping with PCF Pet Supplies. We are committed to delivering your orders promptly and reliably. This Shipping Policy explains the details of our shipping processes, including delivery times, shipping costs, and other important information related to your order.

At PCF Pet Supplies, we strive to ensure that your order is delivered to you in a timely manner.

Shipping Rates

• Shipping rates are calculated at checkout based on the weight and destination of the items.
• Free shipping is available for orders.

Processing Time

• Orders are processed within 1-2 business days.
• You will receive an email confirmation once your order has shipped, along with tracking information.

Delivery Time

• Domestic delivery usually takes 3-7 business days.
• International delivery can take 7-12 business days, depending on your location and customs processing times.

Customs and Duties

• Customers are responsible for any customs and import duties that may apply. We are not responsible for delays due to customs.

Lost or Damaged Items

• If your order is lost or damaged during shipping, please contact us immediately at info@pcfpetsupplies.com. We will work with the carrier to resolve the issue.

Shipping Costs

• Shipping: Costs vary depending on the destination and will be calculated at checkout.
• International Shipping: Costs vary by destination and will be calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Please allow 48 hours for the tracking information to update.

Shipping Destinations

We currently ship to most countries worldwide. However, there may be some locations where we are unable to deliver. If you are in a region we cannot ship to, we will contact you promptly and offer a full refund.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. These charges are not included in the product price or shipping cost and may vary depending on your location.

Delays and Issues

While we strive to meet our delivery estimates, unforeseen circumstances such as customs delays, weather conditions, or carrier issues may cause delays. If you experience significant delays, please contact our customer support team , and we will do our best to assist you.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Please ensure that your shipping address is accurate and complete to avoid any delays.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be reflected on this page, with the “Effective Date” updated accordingly.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at info@pcfpetsupplies.com. or live chat!